Information Technology Infrastructure Library (ITIL)

ITIL 4 Strategic Leader: Digital and IT Strategy Training

ITIL 4

ITIL 4 Strategic Leader: Digital and IT Strategy

The course explores the use of the ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts into strategic levels among companies and business leaders.

Training at a glance

Level

Advanced

Duration

3 Days

Experience

3 years: ITIL

Average Salary

$96,560

Labs

No

Level

Advanced

Duration

3 Days

Experience

3 years: ITIL

Average Salary

$96,560

Labs

No

Training Details

The course covers the following ITIL 4 practices to enable students to understand the factors that contribute to success in this arena:

  • Architecture Management
  • Measurement and Reporting 
  • Portfolio Management
  • Risk Management
  • Service Financial Management
  • Strategy Management
  • Workforce and Talent Management

Module 00: Course Introduction


Module 01: DITS Case Study

  • Analysis of the DITS Case Study and Risk Assessment Report


Module 02: DITS Overview

  • Background and Introductory Information


Module 03: DITS and the Guiding Principles

  • Apply the ITIL Guiding Principles to All Aspects of DITS


Module 04: Key Concepts Applied to Strategy

  • Understand ‘Digital’ Concepts – Digital Technology, Digital Business, Digital Organization, Digital Transformation, Digitization


Module 05: Products and Services

  • Differentiate Between Product and Service Management, Digital and IT Strategies, Business Strategies and Business Models


Module 06: DITS and the SVS

  • Opportunity/Demand; Value
  • Governance; Continual Improvement
  • Practices


Module 07: Strategy Management (StM) Practice

  • Purpose
  • Practice Success Factors


Module 08: DITS, SVS SVC Creating Value

  • External Analysis: PESTLE
  • Internal Analysis: Four Dimensions


Module 09: Digital Disruption and Organizational Viability

  • Organizational Viability, Agility, Resilience


Module 10: VUCA (Practical Assignments)

  • Explain and Apply VUCA


Module 11: Digital Transformation (Practical Assignments)

  • VUCA & Digital Transformation
  • Applying HVIT Concepts


Module 12: Digital Disruption and Organizational Viability

  • Three Levels of Digital Disruption: Ecosystem, Industry/Market, Organization


Module 13: Influencing an Organizational Position

  • Customer/Market Relevance
  • Operational Excellence


Module 14: Digital Positioning Tools (Practical Assignments)

  • Digital Positioning Tools: Maturity Models, Digital Positioning Models
  • Maturity Models


Module 15: Digital Positioning Models (Practical Assignments)

  • Digital Positioning Models
  • Practical Assignment #1


Module 16: Customer/Market Relevance and Operational Excellence

  • Achieve Customer/Market Relevance
  • Customer Vs. Market Relevance Definitions
  • Customer Journey


Module 17: Omnichannel Delivery and Support

  • Omnichannel Delivery
  • Context Sensitive Delivery and Support
  • Customer Analytics, Customer 360 And Feedback


Module 18: Achieving Operational Excellence

  • Relationship Between the Four Dimensions and Operational Excellence
  • Competitive Advantage, Continual Improvement, Automation


Module 19: Service Optimization

  • Service Optimization
  • Technology Replacement Modernization
  • Sourcing Strategies
  • Workforce Strategies
  • Employee 360 Approach


Module 20: Financial Aspects of DITS

  • Policies
  • Portfolios


Module 21: Funding Projects, Products, Services

  • Funding Projects, Products/Services
  • Balancing Innovation and Operations
  • Charging and Charging Models


Module 22: Service Financial Management (SFM) Practice

  • Purpose
  • Practice Success Factors


Module 23: Portfolio Management Practice

  • Purpose
  • Practice Success Factors


Module 24: Strategic Approaches for Digital Organizations (Practical Assignments)

  • Barrett Model
  • Evolution. Innovation
  • Agility & Resilience
  • Organizational Change Management, Knowledge Management


Module 25: Social Responsibility & Sustainability (Practical Assignments)

  • Social Responsibility, Sustainability
  • Triple Bottom Line
  • Employee Fulfillment
  • Practical Assignment #2


Module 26: Risk and Opportunities

  • Risk Management for Digital Organizations
  • Risk Definitions, DICE, Risk Posture / Capacity / Appetite / Attitude
  • Qualitative and Quantitative Assessment
  • Risk Treatment


Module 27: Risk Management (RM) Practice

  • Purpose
  • Practice Success Factors


Module 28: Encouraging & Managing Innovation

  • What Is It
  • Innovation Management


Module 29: Technology Adoption Lifecycle

  • Technology Adoption Lifecycle
  • Developing an Innovation Culture


Module 30: Creating a Digital Strategy

  • Digital Readiness Assessment
  • Evaluating Current Capabilities


Module 31: Vision and Strategy

  • What is a Vision?
  • Strategic Planning


Module 32: Using a Business Case for DITS

  • Business Case, Portfolio, and Strategy Relationships
  • Communicating a Business Case
  • Dealing with Resistance


Module 33: Implementing Digital Strategy

  • Operating Models
  • Organizational Structure


Module 34: Architecture Management (AM) Practice

  • Purpose
  • Practice Success Factors


Module 35: Workforce & Talent Management (WTM) Practice

  • Purpose
  • Practice Success Factors


Module 36: Skills for Digital Leaders

  • Digital Mindset
  • Communication & Relationship Management
  • Agile Management


Module 37: Leadership Skills

  • Leadership Skills
  • Education / Learning / Training


Module 38: Strategy Coordination & Implementation (Practical Assignments)

  • Strategy Implementation – General Information
  • Satir Model


Module 39: Large-Scale Transformation (Practical Assignments)

  • Large-Scale Implementation
  • Incremental Implementation
  • Mergers/Acquisitions
  • Individual Change Implementation
  • Practical Assignment #3


Module 40: Parallel Operating Models (POMs)

  • Cannibalism, Erosion
  • Concurrence
  • Synergism


Module 41: Assessing the Success of a DITS

  • Metrics
  • Cascading/Linking Measurements


Module 42: Objectives & Key Results (OKR)

  • Objectives & Key Results (OKRs)
  • Measurement Principles: Progress, Performance, Relevance


Module 43: Instrumenting Strategy

  • Instrumenting Strategy
  • Operational Reports/Dashboards
  • Analytical Reports


Module 44: Measurement and Reporting (MR) Practice

  • Purpose
  • Practice Success Factors


Module 45: Activities of a Digital Transformation Program (Practical Assignments)

  • Define Activities by Scope and Objective of the Transformation

Module 46: Course Summary

The Digital and IT Strategy (DITS) Course can be taken if you have:


Please note that if you are ITIL 4 Managing Professional Certified, completing this course, the 4 case studies and successfully passing the PeopleCert DITS Exam will give you DITS Certification and the ITIL 4 Strategic Leader Designation.  If you come to this course from the ITIL 4 Foundation Certification, then you will need to take this course and the ITIL 4 Strategic Leader Direct, Plan and Improve Course in addition to this course to achieve the ITIL 4 Strategic Leader Designation.

Some level of work experience in IT service support or IT service delivery is highly recommended. 

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Leadership & Management

Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others and build a culture that values communication, authenticity, and community.

From Lean Six Sigma to Project Management Institute Project Management Professional, Agile and SCRUM, we offer the best-in-class strategic planning and project management training available. Work closely with our seasoned multi-decade project managers.
ATA is the leading OffSec and Hack the Box US training provider, and a CompTIA and EC-Council award-winning training partner. We offer the best offensive and defensive cyber training to keep your team ahead of the technology skills curve.
Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others and build a culture that values communication, authenticity, and community.