UNF Professional and Lifelong Learning · DevOps Institute
Certified Agile Service Manager Training
LevelBeginner
Duration2 Days
Experience1 year: DevOps
Average Salary$181,505
LabsNo
Offered to the Jacksonville and Northeast Florida community through UNF Professional and Lifelong Learning in partnership with Applied Technology Academy — live online or in person, taught by ATA's practitioner instructors.
Course Overview
The learning objectives include an understanding of:
- What it means to "be agile," including the Agile Manifesto, its core values, and principles.
- Adapting Agile thinking and values into service management.
- Agile concepts and practices, including DevOps, ITIL, SRE, Lean, and Scrum.
- Scrum roles, artifacts, and events as they apply to processes.
The two aspects of Agile Service Management:
- -Agile Process Improvement—ensuring processes are lean and deliver "just enough" control.
- -Agile Process Engineering—applying Agile practices to process engineering projects.
Course Outline
- Module 1: Why Agile Service Management?
- Module 2: Agile Service Management
- Module 3: Leveraging Related Guidance (DevOps, ITIL, SRE, Lean)
- Module 4: Agile Service Management Roles
- Module 5: Agile Process Engineering
- Module 6: Agile Service Management Artifacts
- Module 7: Agile Service Management Events
- Module 8: Agile Process Improvement
Intended Audience
This course is intended for IT professionals involved in service management, process improvement, or Agile transformation efforts.
Prerequisites
Some familiarity with ITSM processes and Scrum is recommended.