UNF Professional and Lifelong Learning · ITIL (PeopleCert)

ITIL 4 Leader: Digital and IT Strategy Training

LevelAdvanced

Duration3 Days

ExperienceITIL 4 Foundation + 3 years IT managerial experience

Average Salary$96,560

LabsNo

Offered to the Jacksonville and Northeast Florida community through UNF Professional and Lifelong Learning in partnership with Applied Technology Academy — live online or in person, taught by ATA's practitioner instructors.

Course Overview

The course covers the following ITIL 4 practices to enable students to understand the factors that contribute to success in this arena:

Architecture Management
Measurement and Reporting
Portfolio Management
Risk Management
Service Financial Management
Strategy Management
Workforce and Talent Management

Course Outline

Module 00: Course Introduction
Module 01: DITS Case Study
- Analysis of the DITS Case Study and Risk Assessment Report
Module 02: DITS Overview
- Background and Introductory Information
Module 03: DITS and the Guiding Principles
- Apply the ITIL Guiding Principles to All Aspects of DITS
Module 04: Key Concepts Applied to Strategy
- Understand ‘Digital’ Concepts – Digital Technology, Digital Business, Digital Organization, Digital Transformation, Digitization
Module 05: Products and Services
- Differentiate Between Product and Service Management, Digital and IT Strategies, Business Strategies and Business Models
Module 06: DITS and the SVS
- Opportunity/Demand; Value
- Governance; Continual Improvement
- Practices
Module 07: Strategy Management (StM) Practice
- Purpose
- Practice Success Factors
Module 08: DITS, SVS SVC Creating Value
- External Analysis: PESTLE
- Internal Analysis: Four Dimensions
Module 09: Digital Disruption and Organizational Viability
- Organizational Viability, Agility, Resilience
Module 10: VUCA (Practical Assignments)
- Explain and Apply VUCA
Module 11: Digital Transformation (Practical Assignments)
- VUCA & Digital Transformation
- Applying HVIT Concepts
Module 12: Digital Disruption and Organizational Viability
- Three Levels of Digital Disruption: Ecosystem, Industry/Market, Organization
Module 13: Influencing an Organizational Position
- Customer/Market Relevance
- Operational Excellence
Module 14: Digital Positioning Tools (Practical Assignments)
- Digital Positioning Tools: Maturity Models, Digital Positioning Models
- Maturity Models
Module 15: Digital Positioning Models (Practical Assignments)
- Digital Positioning Models
- Practical Assignment #1
Module 16: Customer/Market Relevance and Operational Excellence
- Achieve Customer/Market Relevance
- Customer Vs. Market Relevance Definitions
- Customer Journey
Module 17: Omnichannel Delivery and Support
- Omnichannel Delivery
- Context Sensitive Delivery and Support
- Customer Analytics, Customer 360 And Feedback
Module 18: Achieving Operational Excellence
- Relationship Between the Four Dimensions and Operational Excellence
- Competitive Advantage, Continual Improvement, Automation
Module 19: Service Optimization
- Service Optimization
- Technology Replacement Modernization
- Sourcing Strategies
- Workforce Strategies
- Employee 360 Approach
Module 20: Financial Aspects of DITS
- Policies
- Portfolios
Module 21: Funding Projects, Products, Services
- Funding Projects, Products/Services
- Balancing Innovation and Operations
- Charging and Charging Models
Module 22: Service Financial Management (SFM) Practice
- Purpose
- Practice Success Factors
Module 23: Portfolio Management Practice
- Purpose
- Practice Success Factors
Module 24: Strategic Approaches for Digital Organizations (Practical Assignments)
- Barrett Model
- Evolution. Innovation
- Agility & Resilience
- Organizational Change Management, Knowledge Management
Module 25: Social Responsibility & Sustainability (Practical Assignments)
- Social Responsibility, Sustainability
- Triple Bottom Line
- Employee Fulfillment
- Practical Assignment #2
Module 26: Risk and Opportunities
- Risk Management for Digital Organizations
- Risk Definitions, DICE, Risk Posture / Capacity / Appetite / Attitude
- Qualitative and Quantitative Assessment
- Risk Treatment
Module 27: Risk Management (RM) Practice
- Purpose
- Practice Success Factors
Module 28: Encouraging & Managing Innovation
- What Is It
- Innovation Management
Module 29: Technology Adoption Lifecycle
- Technology Adoption Lifecycle
- Developing an Innovation Culture
Module 30: Creating a Digital Strategy
- Digital Readiness Assessment
- Evaluating Current Capabilities
Module 31: Vision and Strategy
- What is a Vision?
- Strategic Planning
Module 32: Using a Business Case for DITS
- Business Case, Portfolio, and Strategy Relationships
- Communicating a Business Case
- Dealing with Resistance
Module 33: Implementing Digital Strategy
- Operating Models
- Organizational Structure
Module 34: Architecture Management (AM) Practice
- Purpose
- Practice Success Factors
Module 35: Workforce & Talent Management (WTM) Practice
- Purpose
- Practice Success Factors
Module 36: Skills for Digital Leaders
- Digital Mindset
- Communication & Relationship Management
- Agile Management
Module 37: Leadership Skills
- Leadership Skills
- Education / Learning / Training
Module 38: Strategy Coordination & Implementation (Practical Assignments)
- Strategy Implementation – General Information
- Satir Model
Module 39: Large-Scale Transformation (Practical Assignments)
- Large-Scale Implementation
- Incremental Implementation
- Mergers/Acquisitions
- Individual Change Implementation
- Practical Assignment #3
Module 40: Parallel Operating Models (POMs)
- Cannibalism, Erosion
- Concurrence
- Synergism
Module 41: Assessing the Success of a DITS
- Metrics
- Cascading/Linking Measurements
Module 42: Objectives & Key Results (OKR)
- Objectives & Key Results (OKRs)
- Measurement Principles: Progress, Performance, Relevance
Module 43: Instrumenting Strategy
- Instrumenting Strategy
- Operational Reports/Dashboards
- Analytical Reports
Module 44: Measurement and Reporting (MR) Practice
- Purpose
- Practice Success Factors
Module 45: Activities of a Digital Transformation Program (Practical Assignments)
- Define Activities by Scope and Objective of the Transformation
Module 46: Course Summary

Intended Audience

The Digital and IT Strategy (DITS) Course can be taken if you have:

Taken and completed the ITIL 4 Foundation Certification
Taken and completed the ITIL 4 Managing Professional Certification

Please note that if you are ITIL 4 Managing Professional Certified, completing this course, the 4 case studies and successfully passing the PeopleCert DITS Exam will give you DITS Certification and the ITIL 4 Strategic Leader Designation. If you come to this course from the ITIL 4 Foundation Certification, then you will need to take this course and the ITIL 4 Strategic Leader Direct, Plan and Improve Course in addition to this course to achieve the ITIL 4 Strategic Leader Designation.

Prerequisites

Some level of work experience in IT service support or IT service delivery is highly recommended.
ITIL 4 Foundation