ITIL 4 Foundation Training
ITIL 4 Foundation
ITIL® is the world’s leading best practice framework for implementing IT service management. The ITIL® 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL® 4 guidance.
Training at a glance
Level
Beginner
Duration
2 Days
Experience
1 year: Basic Computing
Average Salary
$98,000
Labs
No
Level
Beginner
Duration
2 Days
Experience
1 year: Basic Computing
Average Salary
$98,000
Labs
No
Training Details
Furthermore, the qualification will provide the candidate with an understanding of the ITIL® 4 service management framework and how it has evolved to integrate new technologies and ways of working. The ITIL® 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL® 4 service management framework, as described in the syllabus below, to be awarded the ITIL® 4 Foundation qualification.
The course will help you to understand:
- How modern IT and digital service organizations operate
- How value streams increase speed and efficiency
- How cultural or behavioral principles guide work that benefits the wider organization
- How to use commonly used service management terms and concepts
Module 1: Introduction
Module 2: Key concepts of service management
- 2.1 The Concept of Value
- 2.2 Stakeholder and Service Consumer Roles
- 2.3 Service Offerings
- 2.4 Creating Value with Services
Module 3: Key Concepts of ITIL 4
- 3.1 Four Dimensions of Service Agreement
- 3.2 ITIL Service Value System
- 3.3 Service Value Chain
Module 4: The Guiding Principles
- 4.1 Introduction to the Guiding Principles
- 4.2 Using the Guiding Principles
Module 5: ITIL 4 Management Practices
- 5.1 Purpose of the ITIL Practices
- 5.2 Overview of Eight ITIL Practices
- 5.3 Key Management Practices – Part 1
- 5.4 Key Management Practices – Part 2
- 5.5 Key Management Practices – Part 3
Module 6: Course Review
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.
This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam.
Some level of work experience in IT service support or IT service delivery is highly recommended.
ITIL4 Advanced modules for a deeper dive into the ITIL framework include
Leader: Digital and IT Strategy
Managing Professional Transition
Specialist: Create, Deliver & Support
Specialist: Drive Stakeholder Value
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