ITIL

Enjoy the best in ITIL 4 Specialist: High Velocity IT Training

In ITIL 4 High Velocity IT is about creating an environment where people immediately adapt when new business processes, plans and services are agreed, developed, and deployed. It is about enabling digital organizations to function effectively and efficiently in high-velocity environments.

ITIL 4 Specialist: High Velocity IT

By engaging these perspectives organizations can more effectively begin and continue on their digital journey. The HVIT course covers all of the activities in the Service Value Chain (SVC) from the perspective of:

How to exploit disruptive technologies?
How do I go fast?

Disruptive Technologies

HVIT looks at the disruptive technologies from 3 perspectives:

What are the disruptive technologies?
How the ITIL practices relate to them?
How can you exploit the disruptive technologies?

Course Objectives

With the HVIT Certifications you will learn how to:

Recognize and manage complex adaptive systems
Bridge the development and operations gap
Improve performance with Lead, Agile and DevOps methods
Increase the speed and quality of services
Make value-creating digital and IT investments

Course Outline

Module 00: Introduction

Module 01: HVIT Terms

Terms Used in HVIT
When is Transformation Desirable & Feasible
Service Interactions & Band of Visibility

Module 02: HVIT Objectives

Valuable Investments
Fast Development
Resilient Operations
Co-Created Value
Assured Conformance

Module 03: HVIT & The Four Dimensions

Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
PESTLE & VUCA

Module 04: HVIT & the SVS/SVC

Service Value System Enables HVIT
Value Chain Activities & DevOps
Service Consumer
Value Streams in HVIT Organizations

Module 05: HVIT & Digital Product Lifecycle

Service Provider and Service Consumer
Consumer Perspective of Digital Product Lifecycle
Digital Product Lifecycle and Band of Visibility
Stages of the Digital Product Lifecycle

Module 06: HVIT Principles, Models and Objectives

Key Behavior Patterns
Models that Influence Organizational Culture
Models and Concepts and Related Key Behavior Patterns

Module 07: Purpose Models

Establishing Ethical Principles
Ethics and AI
Design Thinking
Empathize with Stakeholder
Focus on What the Customer Does and Needs

Module 08: People Models

Safety Culture
Feel Trusted and Valued
Care and Concern for the Workforce
Foster Feedback and Act on It

Module 09: Progress Models

Working in Complex Environments
Systems Thinking
Complex Thinking
Cynefin Framework
Minimum Viable Product

Module 10: Progress Models Part 2

HVIT Needs to be Based on Lean Culture
Keys to Lean Culture
Continual Improvement Model
Toyota Kata

Module 11: Key Characteristics of HVIT

HVIT Applied to SVC
Lean Principles
Agile Principles
Resilient
Continuous Integration & Continuous Delivery
Service-Dominant Logic

Module 12: Ensuring Valuable Investment

Techniques for Valuable Investment
Prioritization Techniques
Minimum Viable Products and Services
Product and Service Ownership
A/B Testing

Exercise: Ensuring Valuable Investment

Module 13: Portfolio Management Practice

Purpose
Types of Portfolios
How Portfolios Enable ROI
Practice Success Factors (PSF)

Module 14: Relationship Management Practice

Purpose of Relationship Management Practice
PSF: Effective & Healthy Relationships – within the Organization
PSF: Effective & Healthy Relationships – Organization & External Stakeholders

Exercise: Valuable Investment Practices

Module 15: Ensuring Fast Development

Infrastructure as Code (Iac)
Loosely Coupled Information System Architecture
Retrospective Reviews
Blameless Post-Mortem Review
Continual Business Analysis

Module 16: Continuous Integration/Delivery/Deployment

CI/CD
Continuous Testing & Types of Tests
Testing Principles
Kanban

Exercise: Ensuring Fast Development

Module 17: Architecture Management Practice

Purpose of Architecture Management Practice
Practice Activities
Practice Success Factors

Module 18: Business Analysis Practice

Purpose
Approach to business analysis
Practice Success Factors (PSF)

Module 19: Deployment Management Practice

Purpose
Key Definitions for Deployment Management
Deployment Models
Practice Success Factors
Activities and Outputs of Deployment Management

Module 20: Service Validation & Testing Practice

Purpose & Benefits
Keys to Service Validation
Service Acceptance Criteria (SAC)
Keys to Testing
Practice Success Factors (PSF)

Module 21: Software Development & Management Practice

Purpose & Focus
Terms & Concepts
Practice Success Factors (PSF)

Exercise: Fast Development Practices

Module 22: Ensuring Resilient Operations Part 1

Techniques for Resilient Operations
Technical Debt
Chaos Engineering

Module 23: Ensuring Resilient Operations Part 2

Definition of Done & Ready
Version Control
AIOps
ChatOps
Site Reliability Engineering (SRE)

Exercise: Ensuring Resilient Operations

Module 24: Availability Management Practice

Purpose of Availability Management Practice
PSF: Identify Service Availability Requirements
PSF: Measure, Assess, Report
PSF: Treat Service Availability Risks

Module 25: Capacity & Performance Management Practice

Purpose of Capacity & Performance Management Practice
Scope of Capacity & Performance Management Practice
PSF: Identifying Service Capacity and Performance Requirements
PSF: Measure, Assess, Report
PSF: Treat Service Capacity & Performance Risks

Module 26: Monitoring & Event Management Practice

Purpose of Monitoring & Event Management Practice
Key Terminology for Monitoring & Event Management
PSF: Establish/Maintain Approaches, Models
PSF: Ensure Timely, Relevant, Data is Available
PSF: Ensure Events are Detected, Interpreted, Acted Upon

Module 27: Problem Management Practice

Purpose of Problem Management
Key Terminology for Problem Management
Problem Identification & Control
PSF: Identify & Understand Problems
PSF: Optimize Problem Resolution/Mitigation

Module 28: Service Continuity Management Practice

Purpose of SCM Practice
PSF: Developing and Managing Service Continuity Plans
PSF: Mitigate Service Continuity Risks
PSF: Ensure Awareness and Readiness
Types of Service Continuity Tests

Module 29: Infrastructure and Platform Management Practice

Purpose of Infrastructure and Platform Management (IPM)
PSF: Establishing Approach for Evolving Needs
PSF: Ensure Solutions Meet Current & Anticipated Needs

Exercise: Resilient Operations Practices

Module 30: Ensuring Co-Created Value

Techniques for Co-Created Value
Service Experience
Practices Related to Service Experience

Module 31: Service Design Practice

How Service Design Practice Ensure Co-Created Value
Benefits of Service Design
Design Thinking
PSF: Establish & Maintain an Effective Approach
PSF: Ensure Services are Fit for Purpose & Fit for Use

Module 32: Service Desk Practice

Purpose of the Service Desk
Service Empathy
PSF: Enabling Effective and Efficient Communications
Multi-Channel vs. Omnichannel Communication
PSF: Effective Integration of User Communications into Value Streams

Exercise: Co-Created Value Practices

Exercise: Ensuring Assured Conformance

Module 33: HVIT Summary

HVIT Key Behaviors
HVIT Objectives
Keys to HVIT
HVIT Learning Outcomes
Exam Preparation

Prerequisites

In order to take this exam students must have completed an accredited High Velocity IT (HVIT) course.

Exam Details:

The HVIT exam is a ‘closed book” exam
Publications are not permitted to be used in the exam
The exam is 90 minutes in duration
Students taking the exam in a language that is not their native language are awarded 25% extra time
There are 40 questions, each worth 1 mark
You need to get 28 questions correct (70%) to pass the exam
The questions are all multiple choice

Toggle Filters

Want to run this course in-house?

Inquire about running this course in-house

None of these dates work for you?

Suggest another date & time

Get ITIL 4 Specialist: High Velocity IT Certified

Our award winning superior training solutions are designed to help you set effective business goals and attain measurable business outcomes. With return clients and multiple testimonials, we have established ourselves as a premier training solution provider for corporate teams across the globe, providing nothing less than the best corporate training in the marketplace.

Client Testimonials

Be wary of companies that pay external vendors to farm and post reviews, many of them are not authentic. Ours come straight from Google, you can’t alter reviews on Google Maps in any way. Don’t take our word for who we are – hear from our clients:

Ray G.

7/07/2021

This Security+ certification Boot Camp was PERFECT! When I took the class, I had zero background or experience in this Networking & Security+ arena. The class I took was led by J Chaney. He has expertly took me from a very nervous and clueless student to a confident student. I felt self-assured to take the certification exam. Could you have You-Tubed all the info? Yes, but that just memorization not comprehension. The instructor J made all of it digestible by his use personalization's of the content. Personalizations of the content helped bring this highly complex and technical data into bite-sized chunks, not everyone can do "it". J Chaney has the “It” effect, it is those intangibles that separate a good from great instructor. He can easily assess your level of understanding and customize "it" to you. Attention newbies: If you were worried about taking Security+, take this class with J Chaney with Applied Technology Academy.

Francisco G.

2/15/2022

The instructor and class were very direct, simple and to the point. Very interactive as well. I’m grateful to have been apart of this class & pass it.

Ashish K.

7/07/2022

I really had good training experience from ATA and our instructor J Chaney. It was very through and knowledgable.

Francisco G.

7/07/2022

The instructor and class were very direct, simple and to the point. Very interactive as well. I’m grateful to have been apart of this class & pass it.

Nicole W.

6/07/2023

This school is hands down the BEST IT school I have attended for SEC+. I have attended SEC+ twice at Fort Gordon and the information that is taught there was so outdated. I appreciate Applied Technology Academy so much! I actually enjoyed the instruction, it was not hard to follow, and the instructor, Mr. Chaney, was extremely knowledgeable. He was able to communicate to the lowest level from Beginner to advanced. Our class had 100% pass rate of who took the exam after the course was over. After the exam I was able to contact the instructor and Ms. Liz Pernaselci for more information. I was provided with the audio from the course to go over in the event I needed to brush up. We are also allowed to log in to any SEC+ Course afterwards without paying an additional fee. I really appreciate this school and will be attending more courses in the future!

Sangwoo L.

7/07/2022

Great prep for PMP exam. Dr. Salk is a great instructor. He is very engaging and presents material thoroughly.

Oscar A.

7/07/2021

Great Institution, they enrolled me very quick for a class. Thank you for supporting the military

AlAmin Smith (Swizzkillz)

2/07/2022

So, I have used ATA for several bootcamps and they have all been great. All the instructors I have had have been excellent. The staff is helpful and responsive. I have asked if a class could record sessions for me and they have reached out to the professor to get that done. I can't wait for their new AWS offerings.

Keisha Thomas

9/02/2022

Great Class. Lawerence Dodge was a great teacher, extremely knowledgeable and easy to understand. I would recommend anyone to take his courses. The pace was good and he was always willing to help. KUDOS

Mike M.

7/07/2021

J Chaney is highly knowledgeable and explains course material in a very comprehensive way. It is a lot of material for a one week course, but I felt that I was able to retain a good portion. Taking the Security + boot camp has me ready to tackle the test. ****Update**** I passed my test because of this boot camp on the first try. Well worth the time and money.

Patrick J.

7/07/2022

Wonderful experience well taught.

Janay L.

11/01/2020

best school out there 💗❗️

Kane Ivey

8/27/2021

I am currently overseas for business and even this far away the help I received from Kim Locke was fantastic. We were able to reach a quick and precise conclusion from my goal, all online with no confusion. Thank you again. I will be suggesting this Academy for anyone pursuing goals relative to mine.

Brett F.

12/20/2021

Experts in the field that tailor the delivery of the overwhelming abundance of material and somehow make it digestible! Sec+ boot camp was a great investment!

Milton W.

7/07/2020

I have taken multiple technical training courses with this company, and have always felt fully prepared for every certification exam. I recently finished the CISSP boot camp, and I can definitely recommend this company to anyone trying to advance their career.

SEE ALL TESTIMONIALS

We offer more than just ITIL 4 Specialist: High Velocity IT Training

Our successful training results keep our corporate and military clients returning. That’s because we provide everything you need to succeed. This is true for all of our courses.

STRATEGIC PLANNING AND PROJECT MANAGEMENT

From Lean Six Sigma to PMI Project Management Professional, Agile and SCRUM , we offer the best-in-class strategic planning and project management training available. We are here to train your team!

IT AND CYBERSECURITY

As the leading Offensive Security US training provider, and a CompTIA and EC-Council award-winning training partner. We offer the best cybersecurity and vendor driven IT training and certification courses to keep your team ahead of the technology skills curve.

LEADERSHIP AND MANAGEMENT

Let us teach your team the high-level traits and micro-level tools & strategies of effective 21st-century leadership. Empower your team to play to each others’ strengths, inspire others, and build a culture that values communication, authenticity, and community.

Looking For ITIL 4 Specialist: High Velocity IT Training?

Please reach out to us with any questions you might have. We welcome the opportunity to talk through your individual training needs, or that of your team. And no, we will not relentlessly hound you with sales calls, we promise! We are a no pressure, service oriented company.

Reach out – you’ll be glad you did!