Enjoy the best in ITIL 4 Strategist: Direct, Plan & Improve Training

The Direct, Plan and Improve (DPI) Certification is part of the ITIL 4 Managing Professional and Strategic Leader Track. The course/certification was designed to provide candidates with the practical skills necessary to create IT organizations centered on ‘Learning and improving’ from a practical and strategic direction.

ITIL Training

ITIL 4 Strategist: Direct, Plan & Improve

Practice exams and quizzes

Course Objectives

When you complete this class you will:

  • Understand the scope of what is to be directed and/or planned
  • Know how to use key principles and methods of direction
  • Be able to plan using key principles and methods
  • Know how to define effective policies, controls and guidelines
  • Understand the role of risk and risk management in DPI
  • Identify how governance impacts DPI
  • Know how to ensure controls are sufficient and not excessive
  • Understand the nature, scope and potential benefits of organizational change management
  • Facilitate key principles and methods of communications and OCM
  • Identify and manage all types of stakeholders
  • Effectively communicate and influence others
  • Create effective feedback channels
  • Understand how Lean and Agile methods can be leveraged
  • How to successfully apply DPI Concepts in the real world
  • How to create a “learning and improving’ IT organization
  • Be prepared to pass the official ITIL 4 Direct, Plan and Improve Course


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    Course Outline

    Module 00: Introduction to Direct, Plan & Improve

    • ITIL 4 Certification Overview
    • Direct, Plan & Improve Publications
    • Direct Plan & Improve Learning Outcomes

    Module 01: Direct, Plan & Improve: Key Concepts

    • Key DPI Concepts
    • Key DPI Terms
    • How Value, Outcomes, Costs and Risks Relate to DPI
    • Measurement and Reporting

    Module 02: Understanding ‘Scope’ and Applying Direct, Plan & Improve

    • Strategic Planning
    • Cascading Objectives
    • Policies, Controls and Guidelines
    • Decision Making Authority

    Module 03: The Role of Governance, Risk and Compliance (GRC) and The Service Value System

    • The Role of Governance, Risk and Compliance
    • How to Integrate Governance, Risk and Compliance into the SVS
    • Risk Management in DPI
    • Governance and DPI

    Module 04: Continual Improvement

    • Key Principles and Methods
    • Continual Improvement Model

    Module 05: Continual Improvement: Assessment Methods

    • How to Identify Assessment Criteria
    • Data Collection
    • Selecting Assessment Methods
    • Assessment Methods and Outputs

    Module 06: Continual Improvement: Where do we want to be?

    • Defining the Next Point
    • Priority and Scope
    • Outcomes
    • Take Action

    Module 07: Continual Improvement: Keeping Up Momentum

    • Keeping People Engaged
    • Lessons Learned Analysis
    • Measurement and Reporting Practice

    Module 08: Organizational Change Management (OCM) and Communication

    • Key Principles
    • OCM Purpose and Application
    • Key Terms, Principles and Scope

    Module 09: Organizational Change Management: Practice Success Factors (PSFs)

    • Types of PCFs
    • Key Metrics
    • OCM and the SVC

    Module 10: Organizational Change Management: Stakeholders

    • Identifying and Managing Stakeholders

    Module 11: Organizational Change Management: Communication Principles

    • Types of Effective Communication
    • Communication Feedback Channels
    • Effective Interfaces

    Module 12: Measurement and Reporting in Direct, Plan & Improve

    • Key Terms and Definitions
    • Reporting Good Practices
    • Types of Measurement

    Module 13: Measure & Report: Planning and Evaluation Model

    • Purposed and Objectives of the Planning and Evaluation Model
    • Balanced Scorecard
    • Success Factors and KPIs

    Module 14: Direct, Plan & Improve Value Streams and Practices

    • Differences Between Value Streams and Practices
    • Value Stream Mapping
    • Measuring the Four Dimensions
    • Workflow
    • Feedback

    Module 15: Value Streams & Practices: Apply Guiding Principles to Direct, Plan & Improve

    • Applying the 7 Guiding Principles
    • Optimizing and Creating Workflows
    • Efficient Designs and Workflow Metrics
    • Theory of Constraints and Kanban
    • Institutionalizing Change

    Module 16: Summary

    Practice exams and quizzes


    Exam Prerequisites:

    In order to take this exam students must have completed an accredited Direct, Plan and Improve course.

    Exam Details:

    • The DPI exam is a ‘closed book” exam
    • Publications are not permitted to be used in the exam
    • The exam is 90 minutes in duration
    • Students taking the exam in a language that is not their native language are awarded 25% extra time
    • There are 40 questions, each worth 1 mark
    • You need to get 28 questions correct (70%) to pass the exam
    • The questions are all multiple choice
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