ITIL

Enjoy the best in ITIL 4 Strategist: Direct, Plan & Improve Training

The Direct, Plan and Improve (DPI) Certification is part of the ITIL 4 Managing Professional and Strategic Leader Track. The course/certification was designed to provide candidates with the practical skills necessary to create IT organizations centered on ‘Learning and improving’ from a practical and strategic direction.

ITIL 4 Strategist: Direct, Plan & Improve

Course Objectives

When you complete this class you will:

Understand the scope of what is to be directed and/or planned
Know how to use key principles and methods of direction
Be able to plan using key principles and methods
Know how to define effective policies, controls and guidelines
Understand the role of risk and risk management in DPI
Identify how governance impacts DPI
Know how to ensure controls are sufficient and not excessive
Understand the nature, scope and potential benefits of organizational change management
Facilitate key principles and methods of communications and OCM
Identify and manage all types of stakeholders
Effectively communicate and influence others
Create effective feedback channels
Understand how Lean and Agile methods can be leveraged
How to successfully apply DPI Concepts in the real world
How to create a “learning and improving’ IT organization
Be prepared to pass the official ITIL 4 Direct, Plan and Improve Course

Course Outline

Module 00: Introduction to Direct, Plan & Improve

ITIL 4 Certification Overview
Direct, Plan & Improve Publications
Direct Plan & Improve Learning Outcomes

Module 01: Direct, Plan & Improve: Key Concepts

Key DPI Concepts
Key DPI Terms
How Value, Outcomes, Costs and Risks Relate to DPI
Measurement and Reporting

Module 02: Understanding ‘Scope’ and Applying Direct, Plan & Improve

Strategic Planning
Cascading Objectives
Policies, Controls and Guidelines
Decision Making Authority

Module 03: The Role of Governance, Risk and Compliance (GRC) and The Service Value System

The Role of Governance, Risk and Compliance
How to Integrate Governance, Risk and Compliance into the SVS
Risk Management in DPI
Governance and DPI

Module 04: Continual Improvement

Key Principles and Methods
Continual Improvement Model

Module 05: Continual Improvement: Assessment Methods

How to Identify Assessment Criteria
Data Collection
Selecting Assessment Methods
Assessment Methods and Outputs

Module 06: Continual Improvement: Where do we want to be?

Defining the Next Point
Priority and Scope
Outcomes
Take Action

Module 07: Continual Improvement: Keeping Up Momentum

Keeping People Engaged
Lessons Learned Analysis
Measurement and Reporting Practice

Module 08: Organizational Change Management (OCM) and Communication

Key Principles
OCM Purpose and Application
Key Terms, Principles and Scope

Module 09: Organizational Change Management: Practice Success Factors (PSFs)

Types of PCFs
Key Metrics
OCM and the SVC

Module 10: Organizational Change Management: Stakeholders

Identifying and Managing Stakeholders

Module 11: Organizational Change Management: Communication Principles

Types of Effective Communication
Communication Feedback Channels
Effective Interfaces

Module 12: Measurement and Reporting in Direct, Plan & Improve

Key Terms and Definitions
Reporting Good Practices
Types of Measurement

Module 13: Measure & Report: Planning and Evaluation Model

Purposed and Objectives of the Planning and Evaluation Model
Balanced Scorecard
Success Factors and KPIs

Module 14: Direct, Plan & Improve Value Streams and Practices

Differences Between Value Streams and Practices
Value Stream Mapping
Measuring the Four Dimensions
Workflow
Feedback

Module 15: Value Streams & Practices: Apply Guiding Principles to Direct, Plan & Improve

Applying the 7 Guiding Principles
Optimizing and Creating Workflows
Efficient Designs and Workflow Metrics
Theory of Constraints and Kanban
Institutionalizing Change

Module 16: Summary

Prerequisites

Exam Prerequisites:

In order to take this exam students must have completed an accredited Direct, Plan and Improve course.

Exam Details:

The DPI exam is a ‘closed book” exam
Publications are not permitted to be used in the exam
The exam is 90 minutes in duration
Students taking the exam in a language that is not their native language are awarded 25% extra time
There are 40 questions, each worth 1 mark
You need to get 28 questions correct (70%) to pass the exam
The questions are all multiple choice

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Patrick J.

7/07/2022

Wonderful experience well taught.

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9/02/2022

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11/01/2020

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7/07/2021

J Chaney is highly knowledgeable and explains course material in a very comprehensive way. It is a lot of material for a one week course, but I felt that I was able to retain a good portion. Taking the Security + boot camp has me ready to tackle the test. ****Update**** I passed my test because of this boot camp on the first try. Well worth the time and money.

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2/07/2022

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7/07/2020

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7/07/2022

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7/07/2022

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8/27/2021

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7/07/2020

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8/09/2021

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7/07/2020

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7/07/2021

This Security+ certification Boot Camp was PERFECT! When I took the class, I had zero background or experience in this Networking & Security+ arena. The class I took was led by J Chaney. He has expertly took me from a very nervous and clueless student to a confident student. I felt self-assured to take the certification exam. Could you have You-Tubed all the info? Yes, but that just memorization not comprehension. The instructor J made all of it digestible by his use personalization's of the content. Personalizations of the content helped bring this highly complex and technical data into bite-sized chunks, not everyone can do "it". J Chaney has the “It” effect, it is those intangibles that separate a good from great instructor. He can easily assess your level of understanding and customize "it" to you. Attention newbies: If you were worried about taking Security+, take this class with J Chaney with Applied Technology Academy.

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