Cisco
Enjoy the best in CVP Development and Scripting – Part 2 (CVPDS-2) Training
CVPD Scripting-Part-2 provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition application, and advanced event handling.
CVP Development and Scripting – Part 2 (CVPDS-2)
Target Audience
• Application Developers
• Programmers
• Sales and Pre-Sales
• Technical Support
• Project Managers
JavaScript: Introduction to javascript:
• String functions: substring, string length, string replace, etc.
• Math functions: round, floor, ceiling, etc.
• Date functions: date or time arithmetic, validate dates, create formatted date/time
variables.
• Customize alphanumeric strings for playback using Say It Smart
• Remove invalid characters from data that would otherwise cause errors upon returning it to
ICM.
REST Web Service calls and XML: Learn to work with RESTful web services
• Use Post Man to test RESTful web service interface.
• Learn XPath syntax to parse XML response and test using Notepad++ and free online tools.
• Learn XPath expressions that select specific data from XML arrays.
• How to use the Studio REST Client Element and to parse XML responses in Studio
• Set fetching properties for the voice browser.
REST Web Service calls and JSON: JavaScript Object Notation (JSON) responses from web services
• Learn JSON syntax, how to parse JSON responses, and test using JSONPath.com free online
tools.
• Learn JSON path expressions to select specific data from JSON arrays.
• Use the Studio Rest Client element and JavaScript in Studio to parse JSON results.
SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services
• SOAPUI to test web service connection outside of Studio.
• Using the Studio Web Services Element
• Learn to parse SOAP responses manually using XPath expressions.
Database: Use the SQL Database element in Studio
• Select data to implement a Prompt Recorder application.
• Execute stored procedures in a SQL-based database.
• Select multiple rows from SQL DB and parse the result using XPath expressions.
Modularization and Multiple applications
• SubFlows – Subroutines (or †̃functions) for reusability and readability
• Subdialogs – Calling another Studio application as a subroutine.
• Application Transfers – Go to another Studio application without returning.
Google DialogFlow Introduction
• How to create the Google Dialogflow account and configure CVP
• How to create a Google Dialogflow agent
• Using the Call Studio Customer Virtual Assistant elements to interface with a Google Dialogflow agent
Nuance Speech Recognition (upon request): Working with Nuance Speech Recognition
• Understanding grammars: builtin, inline, external
• Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary.
• Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars.
• Work with multiple results (N-Best list) Global Commands (HotLinks)
Courtesy Callback: How to customize Cisco Courtesy Callback
• Understanding grammars: builtin, inline, external
• Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary.
• Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars.
• Work with multiple results (N-Best list) Global Commands (HotLinks)
Prerequisites
CVPD Scripting Part 1 or Call Studio experience.
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